Our Response to COVID-19 (Updated April 2022)

To our valued customers,

The safety of our staff and customers remains top priority at this time. In these uncertain times, health and safety recommendations can change at any time with very little notice.

In order to continue to support our hardworking team members, we are continuing with the hybrid work model we adopted over the past two years.

What to expect from our team

Our plan is to maintain continuity for our customers in the following ways:

  • The majority of our brokers remain on a hybrid work model or working from home full-time. All client interactions are being done over phone and email, and we are not taking walk-ins or appointments at this time.
  • We continue to have a few of our admin team members in the office to handle mail and deliveries.

We are happy to report that there is no current impact to our operations. Response times meet and even exceed our previous standards. Please keep in mind that this may change as seasonal demands shift.

How to get in touch

EXISTING CLIENTS: Please call your agent directly, or our main office at 780-476-1600. You can also send us a message using our contact form.

MAIL AND COURIER SERVICES: Please knock for access to drop off the mail, or call the office at 780-476-1600 for access. Please do not leave any mail outside and unsecured.

Thank you

Thank you for your continued support as we work through these challenges together. We will continue to update our business continuity strategy as the situation develops and more information is available.

Jack Rao
Operations Manager