Customer Care Specialist / Junior Insurance Advisor

Our office locations:
13141 156 St NW, Edmonton AB
4363 167 Ave NW, Edmonton AB
4807 44 Ave, Stony Plain AB

About Us

At Capital Insurance Brokers, we believe that insurance is about more than just policies—it’s about building strong, lasting relationships with our clients. We are a close-knit team that values collaboration, mutual support, and individual growth. We’re committed to delivering personalized solutions for our clients and believe in fostering an environment where everyone has the opportunity to contribute, grow, and succeed.

Your Role

As a Customer Care Specialist / Junior Insurance Advisor, you’ll be an essential part of the team, helping clients with their insurance needs while supporting internal operations. Your responsibilities will include:

  • Responding to client inquiries about policies, coverage, and claims in a friendly and professional manner.
  • Processing applications, renewals, and policy changes with accuracy and efficiency.
  • Providing quotes and binding auto or home insurance policies.
  • Assisting with administrative tasks such as managing abeyances and supporting producers.
  • Utilizing insurance systems and tools to streamline workflows and ensure smooth operations.

No cold-calling or outbound sales are expected for this position.

Who You Are

You’re someone who thrives in a client-focused environment and is dedicated to delivering excellent service. You’re detail-oriented, adaptable, and enjoy working collaboratively. Here’s what we’re looking for:

  • Experience: You have a background in customer service, ideally from industries known for strong client care (e.g., retail, telecommunications, hospitality).
  • Tech-Savvy: You’re proficient with Microsoft Office Suite (Teams, Outlook, Word, Excel) and eager to learn new systems.
  • Personality: You’re empathetic, detail-oriented, and enjoy working in a team-oriented environment.
  • Education: No prior insurance experience or licensing is required, though you should be open to pursuing licensing quickly with our full support.

Why You’ll Enjoy Working Here

We’re dedicated to providing a positive work environment where you can grow both professionally and personally. Here’s what you can expect when you join us:

  • Mentorship & Training: We provide comprehensive training and full reimbursement for licensing and ongoing education.
  • Career Development: Clear paths for growth and development within the company.
  • Work-Life Balance: Enjoy a structured Monday-to-Friday schedule with no evening or weekend shifts.
  • Health & Wellness: A competitive benefits package that includes health benefits, paid vacation, and paid sick days.
  • Supportive Environment: A collaborative, team-oriented atmosphere where your contributions are valued.
  • Variety of Experience: Work with a diverse range of clients, spanning both personal and commercial insurance.

How to Apply:

Please go to our Online Career Application Form to apply for this position.